Customer support: sales@vapestore.co.za 0861 00 5898 within RSA

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Shipping Policy

VapeStore.co.za Shipping Policy

  • Order any vaporizeror accessories over the value of R1,500 and get FREE door-to-door courier delivery! Please note that this offer is valid exclusively on the South Africa territory.
  • Purchasing from Vape Store will NOT involve ANY ADDITIONAL CHARGE (VAT, Import duties) or hidden costs of any kind since we are located in Cape Town and our inventory is local.
  • Tracking numbers are sent to you by email and you can check the progress of your delivery online.
  • When selecting the free delivery, Your order should be at your doorstep within 2-3 working days. If you prefer to receive it sooner, select the overnight delivery for an additional charge. Please note that delivery time to rural areas may take up to 4 working days.
  • We usually dispatch orders within 24 hours: all orders placed and paid for before 1pm (Mon-Fri) will be dispatched the same day if stock is available. 

NOTE: Even if you've selected Overnight Service, the courier does not deliver over the weekend and public holiday unless prior arrangements have been made. Also note that the Overnight Service may take up to 2 working days to deliver to 'rural' areas of South Africa.

All orders are shipped in a discreet package with no mention of content.

At VapeStore.co.za we stand behind each and every delivery and if anything goes wrong, simply call us or contact us and we will trace or replace your vaporizer if damaged.

Please visit and acknowledge our Terms and Conditions page as well as the Privacy Policy page before purchasing anything on this website. The Terms and Conditions page contains important information regarding our return policy and shipping conditions. Please read it.


INTERNATIONAL ORDERS

If you reside outside the Republic of South Africa, we will ship your order using the South African Postal Service. All parcels up to 1kg are sent via International Registered Airmail. For larger parcels we are still gearing up. Please allow 10-20 working days for your parcel to arrive. Once the order has been shipped, we will update your order status with the tracking number for your parcel.

We do not offer courier service from South Africa to your country of residence becasue the rates are extremely high.

Thank you,

Vape Store (Pty) Ltd

 

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