RETURNS & EXCHANGE POLICY
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return/exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us; we are friendly, experienced, very knowledgeable and we will be happy to help you find the perfect vaporizer.
Any item purchased from Vape Store must meet the following requirements to be eligible for a refund or exchange:
Item(s) must be in original, brand new condition and unused.
Item(s) must be shipped back within 30 days of the original delivery date.
Return must include a Return Authorization (RA) number which can be acquired by calling us at 0861 00 5898 or emailing us at firstname.lastname@example.org
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
Vape Store reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package as we are not liable for items that are lost or damaged while in transit.
Return of defective products
Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that customer will have to process all warranty claims with the manufacturer directly. Vape Store (pty) ltd will provide assistance when necessary, however in the case of the Vape Store handling the replacement please note - customer will be charged a handling fee (around 10% of the retail price of the unit). This fee covers the import duties for the new replacement unit and the shipping charges of the faulty unit back to the manufacturer.
In case your product is defective out of the box, we will exchange it as long as it's returned UNUSED --in new condition-- and in their original packaging with all product component parts. Return claims must be filled in within 3 days of receipt of the defective item. The shipping charges to return an item back to Vape Store are the customer's responsibility. We strongly recommend you insure your package as we are not liable for items that are lost or damaged while in transit.
Vape Store is not responsible for items damaged through improper use.
All returns/exchanges must include an RMA number which can be acquired by filling our Returns form. Do not return any goods unless you have an authorized RMA number. Vape Store is not responsible for items sent to us without an RMA number. Items lost or damaged in shipment are the responsibility of the customer.
Orders Returned After 30 Days
Products are not eligible for return or exchange after thirty (30) days.